frequently asked questions

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Faith Video FAQs

If you're new to Faith Video or have some questions, this page will help you learn more about our video content creation tool and its features. If you would like to chat with one of our team members, please reach out to us through our chat or on our contact page.

General Questions

What is Faith Video?

Faith Video is a video content creation suite of tools that allows you to capture and edit video content in a simple, quick and cost-effective way. It allows churches like yours to share stories and help drive growth and improve your human connections.

Our five video content creation tools allow you to create video messages in minutes (not hours).

With the Faith Video, there is no need for fancy or expensive video editing software. If you can click record and submit, then you're on your way to recording amazing video messages.

Record your video, choose your background music, upload your custom animated video and call to action image and you're done.

The result is a fully produced Mp4 video file that is ready for posting to your website, Facebook, LinkedIn, YouTube and other popular social media channels.

How will I be charged?

Our one plan, one price makes pricing really easy.

Once your 14-day free trial has expired, simply add your credit or debit card information to continue using Faith Video. All the videos you created during your free trial will still be there (as long as you access the account using the same email address you signed up for).

We want to see you on our platform for a long time, however, we understand sometimes that our users have to cancel. You can cancel your Faith Video subscription at any time.

Please familiarize yourself with our cancellation policy here.

Can multiple people use the same subscription?

Well in "theory" yes, but trust us, that will get real messy and unwieldy real fast. For the same reason, each person in a church has their own email address (i.e. yourname@yourchurch.com) each person will want to have their own Faith Video profile for proper tracking and reporting.

Do you offer support?

Yes! We work really hard to make sure you are taken care of at no additional cost to you. You will have access to our email, online tutorials, our private online community where you can interact with other Faith Video users, and a free 30-minute onboard training (optional). That’s a lot of support!

What forms of payment do you accept?

We accept VISA, MasterCard, Discover and American Express.

Video Email

Video Tutorial: Watch How the Video Email Tool Works

What is video email?

Video email is a great way to engage with members of your church and visitors to your church. Quickly and easily send video email messages that stand out! Communicate to your members and team more effectively using video. People pay more attention to moving pictures than static images. Videos in email extend the time of reading, and people examine such emails more accurately.

The word “video” in an email subject line can increase open rates by 19% and clickthrough rates by 65%. It means that people are more curious to see what’s inside and detect the information displayed in the video as more valuable.

When people watch a video, they retain 95% of the information in comparison with 10% from reading just text. Our brain processes visual information much more rapidly, which means that a video in an email gives a chance to deliver all the necessary information remarkably fast.

How many Video Emails can I send in a day?

You can create and send an unlimited number of Video emails. Whoop! Whoop!

What is the maximum time length for a video email?

We give you a generous 3 minutes for every video email you send. This is plenty of time to say what you need to say and engage with your recipient(s). You can also upload an Mp4 or Mov file to send through a video email.

Do video emails having any analytics?

Yes! You will know when your video emails are viewed and played. Each video email that you send will track the open and play that your recipient takes with your video email. Plus, every time your recipient plays your video, you will receive an email notification in your inbox letting you know they just watched your video.

What are some tips for sending great video emails?

Video email is a powerful connection tool. Here are some tips to help you get the most out of video email:

Be sure to plan your campaigns.
Develop a series of videos you can send that help educate and inform your church members or staff.
Keep your videos short. You don’t want your audience to lose interest.
Provide real value and avoid buzz words and fluff.
Use the call-to-action buttons and encourage your audience to visit your website, download a PDF or watch your most recent sermon.
Test it out! Be sure to send a test email to check links. You can also send a test to friends and fellow staff members to get their feedback before you send video emails to members.

What are some types of video emails I could send?

There are lots of ways to use video emails.

When someone visits your church on Sunday morning, send them a video email thanking them for worshipping with you.
Introduce a new sermon series
Remind your staff about an upcoming meeting or retreat
Share an upcoming celebration or event
Celebrate a birthday or anniversary with a church member. Nothing is more endearing or person than a personal video celebrating their life.
Send a video email thanking someone for serving as a volunteer or a small group leader

For more ideas on how to use video email, download our free ebook, "100 Video Message Ideas Your Church Team Should Be Recording, Sending & Posting"

Video Testimonial

Video Tutorial: Watch How the Video Testimonial Tool Works

How does the Video Testimonial tool work?

Our video testimonial tool is a great solution to capture the thoughts and stories of people in your church. You have the option of sending them a video capture link or an email requesting their video testimonial. The process of requesting a video testimonial is actually really easy. The process of recording a video tesimonial is even easier.

First, identify and reach out to the person who will be providing you with a video testimonial.
Next, send your client a request through your Faith Video account. All they have to do is click on the link in their email and record their testimonial with a smart phone, tablet or computer. Your faith video account also includes a unique video testimonial capture link. You can see what the Faith Video capture link looks like by clicking this link: httpss://my.faith.video/#/capture/link/B606B326-4BB2-44F8-9D3E-E73E47871DCC
Once your recipient has recorded a video testimonial you can add your ministry logo, music and a call-to-action at the end. The logo for your church or ministry will appear in the intro and outro (beginning and end) sections of your video.

That’s it – your video testimonial is ready to be shared through your website or on your favorite social media channels or you can even download the Mp4 video file and cast via your AV equipment during your Sunday morning worship service.

For more ideas on how to record video testimonials, download our free ebook, "100 Video Message Ideas Your Church Team Should Be Recording, Sending & Posting"

What is the maximum time length for each video testimonial?

Your recipient can record up to 50 seconds, which is long enough to capture a quick story or thought.